The crisis in US medicine is real… Mark has applied more than 30 years of experience in clinical care and physician leadership to characterize critical elements of the challenges that face us all, physicians and administrators, and detailed solutions that we should be implementing without delay. I cannot recommend this book highly enough!

-James Orford MBChB, MPH

Interventional Cardiologist, Intermountain Heart Institute

Dr. Mc Ginley's book offers a refreshing and thought-provoking perspective on the relationship between healthcare administrators (me) and physicians. By positioning physicians as our 'customers,' it challenges us to rethink our approach to leadership in healthcare. While the needs of physicians and the financial goals of hospitals may sometimes seem at odds, this book highlights the importance of understanding and aligning these needs for the greater good of patient care. It has encouraged me to reflect on my own leadership style and consider new ways to build stronger, more collaborative relationships with the physicians I work with.

As a seasoned healthcare administrator, I sometimes find myself torn between advocating for my physicians and ensuring the financial health of the hospital, often feeling it's difficult to do both at once. Dr. Mc Ginley's insightful experience and thoughtful suggestions offer me a new lens through which to view my role, a new perspective from which to approach conversations, and new possibilities for positive outcomes.

Bonnie McDonald,Director, Vail Health Clinics

Dr. Mark Mc Ginley’s book is a transformative guide for any healthcare leader aiming to foster a culture of excellence and compassion. His in-depth insights into leadership and modern physician challenges are both practical and inspiring, making this book an essential read for those committed to elevating hospital culture, physician job satisfaction, health system productivity, and patient care to new heights.

Mike Gorenchtein, MD

Geriatric Medicine, Lenox Hill Hospital, Northwell Health

As a Chief Medical Officer and Healthcare Consultant and Clinical Informatician, I've encountered numerous challenges in driving change within the hospital setting—challenges that often revolve around improving physician relations and fostering collaboration between medical professionals and administrators. In this context, "Critical Relief" by Dr. Mark Mc Ginley is an invaluable resource.

One of the book’s greatest strengths is its clarity. Dr. Mc Ginley presents complex concepts in a straightforward manner, ensuring that readers can grasp and implement his recommendations without unnecessary complication. He also delves into the often-overlooked emotional and psychological aspects of physician relations, offering strategies for building trust and fostering a collaborative environment.

David M. Martorano, MD Psychiatrist

Author of "Immortality" & Chief Medical Officer, Wyoming Behavioral Institute

Dr. Mc Ginley provides an insider’s analysis of the many challenges faced by physicians in today’s healthcare environment, and describes workable strategies for hospital administrators to employ to optimize the quality of care in their organizations.

Charles J. Van Hook, MD

Pulmonary and Critical Care Physician

Dr. McGinley’s book is an insightful guide for healthcare managers. It underscores the importance of acknowledging and engaging with the physician to enhance patient care.

Amidst the current crisis of physician burnout and the struggle to retain skilled physicians within the healthcare system, Dr. McGinley’s insights are both timely and essential. He advocates for prioritizing physicians as the organization’s primary customers, a crucial step for the future of healthcare.

Janet Scott, MBChB, Dip HIV Man (South Africa)

Clinical Head D.P. Marais Hospital, Cape Town

A must read for hospital CEOs. Dr. Mc Ginley proposes a low cost, high impact paradigm shift that can save not just money, but professional relationships.

DENNIS MCKEVITT, MD

Critical Care Medicine